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FAQ

Yet another FAQ!

And whilst you are juggling your hands and time between caregiving demands, work, family, some "me" time, trying to make sense of skyrocketing inflation rates and costs of electricity, do you really have the time to go through 89 questions and find the right one for you, assuming it is exactly what you wanted to ask! No you don't.

So leave it to us to proactively answer your questions, and any answers you don't find, due to the fact that we are NOT mind readers, please just call us, or email us… That is, if, and only if, you don't want to read our comprehensive website, or refer to Chat GPT and the likes…..

We are here to help you….. contact us and I'm sure we can help you out. To contact us, either call us at +46700233037 or email hello@atelierkeen.com

FAQ

Är ni ett svenskt varumärke och företag?

Yes we are! We are based in lovely Stockholm.

Vad är era produkter gjorda av?

100% food grade silicone, free from BPA, phthalates, lead and PVC. The water bottle's handle is of PP. Everything else is made of silicone.

Tål era produkter att värmas i mikro?

Ja, alla produkter förutom våra skedar och vårt bestickset.
Men varför skulle man vilja värma dem i mikron?

Tål produkterna att steriliseras?

Yes, absolutely.

Tål era produkter att köras i diskmaskin?

Yes they are, we recommend to put them on the top shelf of the dishwasher.

What is the age range for your products?

Typically, we recommend from six months to four years old or so, but each child is different. If you want to use our products already from 4 months, it´s basically up to you (and your little one). The fruit feeders are ok to start as early as 4 months, but perhaps the water bottles are more for older kids.

Är era förpackningar miljövänliga? Använder ni engångsplast?

Using environmentally friendly packaging, eco-friendly ink, and eliminating single-use plastic from our packaging is a major priority for us. The FSC-certified and recycled paper we use costs more than plastic packaging and mailers, but most plastic isn't recycled, and we don't want our packaging sitting in a landfill for the next 500 years.

Var tillverkas era produkter?

Our products are responsibly manufactured in China, in a small factory. All our suppliers have signed a Code of Conduct that ensures ethical and fair working conditions for employees without discrimination in relation to race, age, gender, or disability.

Tar ni ett socialt ansvar? I så fall hur?

We give a part of our profit to support the Majblomman project. Majblomman is a non-profit organization with the mission to reduce the impact of childhood poverty in Sweden.

Varför kommer det vita fläckar efter att jag diskat i diskmaskin?

These are water spots, just like the ones that show up on drinking glasses. They tend to be more obvious if you have hard water. you can use one of those store-bought rinse aids if you want, but we've had excellent results by pouring a splash of vinegar into a container and leaving it on the dishwasher's top rack while the cycle runs....voila no more spots! For more information on how to care for silicone products, please read our Care and Safety section. How to get rid of spots on silicone.

Kan era produkter återvinnas?

Yes, they can be recycled at selected locations and is considered a non-hazardous waste.

Frakt frågor

Is shipping really SEK 49 within Sweden?

Yes, absolutely!

How much does shipping cost within the EU?

If the total order value is below €100/£90 within the EU, the shipping fee is a flat rate of €15, regardless of weight or size.

Vilka länder skickar ni till?

We offer shipping to USA, Canada, Australia, Japan and South Korea.

Return questions

Do you really offer a 30 day refund policy?

Yes, we offer a 30-day period in which you have the option to return an item.

Hur gör jag en retur av antingen hela beställningen eller delar av den?

Send the product(s) that you wish to return together with the return form that you received with your order. One your parcel is all packed and sealed, send it to this address or just use the handy little address label from the return form we sent you.

Atelier Keen AB
Kungstensgatan 9
SE-114 25 Stockholm
Sweden

Hur når jag er kundtjänst?

We're always here for you! Contact us by phone +46700233037 or by email hello@atelierkeen.com. If you're on Instagram, then send us a DM and we will for sure get back to you.

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